Support

Help for authors, operators, and studio teams.

One public hub for onboarding, pricing, product access, and team questions. Tell us what you need and we will route it to the right place.

Get in touch

The fastest way to reach the team is email. Include your workspace and what you were trying to do so we can help on the first reply.

Already signed in? Billing and account tools live in your dashboard.

Pick the route that matches your question.

Every channel reaches the same inbox. Naming your path helps us answer faster.

Onboarding, billing, or product access questions for individual workspaces.

Team rollouts, enterprise pricing, and production workflow questions.

Report bugs, request features, or share workflow pain points.

Common things people ask about, grouped along the production path from upload to export.

The decisions most people need before they sign in, upload a manuscript, or move into billing.

Can I try Marvox before paying?+

Yes. You can sign up and start with free-tier workspace access before upgrading.

How do free and paid access differ?+

Free access covers core workspace onboarding. Paid tiers unlock higher workflow limits and advanced generation capacity.

Where do I manage billing?+

After signup, billing lives in the dashboard and routes through Stripe checkout and the customer portal.

How do I get enterprise help?+

Use the sales contact on this page and include your team size, expected manuscript volume, and any generator, security, or API requirements.

If the answer is not here, email the team with your workspace and what you were trying to do.